FAQ & Survival Tips
Common questions answered & essential tips for navigating China
🚨 Emergency Quick Reference
Police: 110 • Medical: 120 • Fire: 119
Keep these numbers and your hotel's contact in Chinese saved on your phone!
Frequently Asked Questions
Internet & Connectivity
Yes, a VPN is essential! Google, Facebook, Instagram, WhatsApp, YouTube, and many international websites are blocked. However, VPN effectiveness varies - some work better than others, and performance can change. Download and set up multiple VPN services BEFORE arriving in China, as VPN websites are also blocked.
This is common! Have 2-3 backup VPN services ready. ExpressVPN, NordVPN, and Surfshark are popular choices, but no VPN works 100% of the time. Try switching servers, protocols, or using mobile data instead of WiFi. Hotel WiFi often blocks VPNs more aggressively than mobile networks.
Yes! You can buy prepaid SIM cards at airports, China Mobile/Unicom/Telecom stores, or convenience stores. You'll need your passport for registration. Airport SIM cards are convenient but more expensive. For longer stays, visit official carrier stores for better deals and English support.
eSIM is increasingly popular! Services like Trip.com eSIM, Saily, and others offer data plans that may include access to international websites without VPN. This can be more convenient than traditional SIM cards, especially for short visits.
Payments & Money
It's possible but challenging. Major hotels, tourist attractions, and some restaurants accept international cards. However, street food, local shops, taxis, and many daily services are heavily cash or mobile payment dependent. Setting up at least one mobile payment method will dramatically improve your experience.
Both apps now support international cards (Visa/Mastercard) for tourists! Download the apps, complete identity verification with your passport, and add your international bank card. There may be transaction limits and fees for international cards. Alipay often has better English support and tourist-friendly features.
Exchange ¥1000-2000 before arriving for emergencies, taxis, and places that don't accept cards. ATMs are widely available in cities and usually accept international cards with reasonable fees. Notify your bank about travel plans. Many places now accept international cards, but cash is still essential for street vendors and small shops.
Yes, expect fees when using international cards with WeChat Pay/Alipay (usually 3% for amounts over ¥200). ATM withdrawals typically have fees from both your bank and the Chinese bank. Credit cards at merchants may have foreign transaction fees. Consider getting a travel-friendly debit card with low international fees.
Transportation
Download city-specific subway apps (like "Metro Man" for Beijing) or use Google Maps offline. Most stations have English signs and announcements. Save screenshots of your route and destination in Chinese characters. Subway maps are usually bilingual in major cities. Ask station staff - many younger employees speak basic English.
Yes, Didi is generally safe and reliable. Download the app, set up payment (international cards accepted), and enable location services. The app tracks your trip and you can share your location. Keep some cash as backup. For language barriers, use the translate feature in the app or show your destination in Chinese characters.
Always carry your hotel's business card with Chinese address. Use translation apps with camera function for signs. Show pictures or maps on your phone. Ask younger people who often speak some English. Find subway stations or major landmarks as reference points. Most Chinese people are helpful to confused tourists - don't be afraid to ask!
Book online through Trip.com or 12306.cn (official site), or buy at stations. You'll need your passport for all bookings. Arrive at stations 30-60 minutes early for security checks. Tickets show seat numbers and car numbers in Chinese - ask staff for help finding your seat. Download translation apps to understand announcements.
Food & Dining
Use Google Translate's camera feature to translate menus instantly. Point at dishes other diners are eating and say "我要这个" (wǒ yào zhège - "I want this"). Many restaurants have picture menus or food displays. Download Dianping app to see photos and reviews of dishes. Don't be shy about using gestures!
Generally yes, especially from busy stalls with high turnover - this ensures freshness. Look for places popular with locals, avoid anything that's been sitting out for hours, and start with milder foods until your stomach adjusts. Bring hand sanitizer and consider probiotics if you have a sensitive stomach.
Learn key phrases: 我不吃肉 (wǒ bù chī ròu - vegetarian), 我过敏 (wǒ guòmǐn - I'm allergic), 不要辣 (bù yào là - not spicy). Buddhist restaurants (素食) serve vegetarian food. In major cities, international restaurants and hotels cater to various dietary needs. Always carry allergy information in Chinese characters.
Good news - tipping is NOT expected in China! In fact, it might confuse or offend staff. This applies to restaurants, taxis, hotels, and most services. The price you see is what you pay. Some high-end international hotels or Western restaurants might accept tips, but it's not required or expected.
Cultural & Social
English proficiency varies greatly. In major cities like Beijing, Shanghai, and Shenzhen, younger people and service staff in tourist areas often speak basic English. However, don't rely on it - download translation apps like Google Translate, Pleco, or Baidu Translate. Learning basic Chinese phrases will be greatly appreciated!
Don't stick chopsticks upright in rice (resembles incense at funerals), don't point with one finger (use open hand), remove shoes when entering homes, don't touch someone's head, and avoid discussing sensitive political topics. However, Chinese people are generally very forgiving of foreigners' cultural mistakes - showing effort to understand is more important than perfection.
Join language exchange events, use apps like HelloTalk or Tandem, visit local cafes and bars, participate in group activities like hiking or sports clubs. Many Chinese people are curious about foreigners and happy to practice English. Be genuinely interested in Chinese culture, ask questions, and be patient with language barriers.
This is a misconception! While people in big cities can seem rushed (like in any major city worldwide), Chinese people are generally warm and hospitable once you break the ice. They might seem reserved initially due to language barriers or cultural differences, but showing genuine interest and respect usually leads to very positive interactions.
Emergencies & Safety
Police: 110, Medical: 120, Fire: 119. Most operators speak Chinese only, so have translation apps ready or ask a local to help translate. Keep these numbers saved in your phone along with your hotel's contact information in Chinese. Your embassy contact information is also crucial.
International hospitals in major cities have English-speaking staff: Beijing United Family Hospital, Shanghai Parkway Health, Guangzhou Clifford Hospital. These are expensive but offer Western-standard care. For minor issues, international pharmacies in expat areas often have English-speaking staff. Always keep your travel insurance information accessible.
Yes, China is generally very safe, even for solo female travelers. Violent crime against foreigners is rare. The main concerns are petty theft in crowded areas, traffic safety (look both ways - electric scooters are silent!), and food safety for sensitive stomachs. Trust your instincts, avoid excessive drinking alone, and stay in well-reviewed accommodations.
Immediately contact your embassy or consulate - they have emergency services for lost passports. File a police report (needed for passport replacement). Keep digital and physical copies of your passport stored separately. The process can take several days, so factor this into travel plans. Some hotels can help facilitate the process.
Before You Go
- Download VPNs, translation apps, and offline maps BEFORE arriving
- Get travel insurance with medical coverage and keep policy details accessible
- Notify banks about travel plans and check international transaction fees
- Learn basic Chinese phrases and save them in your phone with pronunciation
- Research your destination's specific entry requirements and local customs
- Download WeChat and Alipay apps to start the setup process early
First Week Survival
- Get a local SIM card or eSIM with data plan on arrival
- Set up at least one mobile payment method (Alipay recommended for tourists)
- Save your hotel's address and contact in Chinese characters
- Locate nearest hospital, pharmacy, ATM, and grocery store
- Join local expat WeChat groups or Facebook groups for your city
- Test your VPN and have backup options ready
Daily Life Hacks
- Always carry cash (¥200-500) as backup payment method
- Save important locations in both English and Chinese in your maps app
- Use Dianping app to find highly-rated local restaurants with photos
- Learn to recognize common Chinese characters: 出口 (exit), 入口 (entrance), 洗手间 (bathroom)
- Keep photos of important documents (passport, visa, insurance) on your phone
- Download offline translation apps like Pleco for when internet is slow
Social & Cultural
- Accept business cards and gifts with both hands and examine them respectfully
- Bring small gifts from your home country to share with new friends
- Be patient with language barriers - gestures and translation apps help a lot
- Show genuine interest in Chinese culture, history, and local customs
- Don't be afraid to try new foods, but start with milder options
- Learn a few compliments in Chinese - people appreciate the effort!
Money & Shopping
- Bargaining is expected at markets but not in malls or restaurants
- No tipping required - the price shown is what you pay
- Use mobile payments when possible - they're often faster than cash
- Keep receipts for expensive purchases for tax refunds at airports
- Be aware of transaction fees when using international cards
- Download shopping apps like Taobao for online purchases (with Chinese help)
Safety & Health
- Traffic moves fast - always look both ways and watch for silent electric scooters
- Drink bottled water initially until your stomach adjusts
- Keep hand sanitizer and basic medications with you
- Stay in well-reviewed accommodations and trust your instincts
- Avoid discussing sensitive political topics
- Register with your embassy if staying long-term
📞 Emergency Numbers
Service | Number | Purpose |
---|---|---|
Police | 110 | For crimes, accidents, emergencies |
Fire Department | 119 | Fire emergencies only |
Medical Emergency | 120 | Ambulance and medical emergencies |
Traffic Accidents | 122 | Vehicle accidents and traffic issues |
Consumer Complaints | 12315 | Shopping disputes and fraud |
Tourist Hotline | 12301 | Tourism-related complaints and help |
Important: Most emergency operators speak Chinese only. Try to have a local help translate, use translation apps, or contact your hotel/embassy for assistance.
🗣️ Emergency Phrases
Help me, please
请帮助我
Qǐng bāngzhù wǒ
I don't understand
我不懂
Wǒ bù dǒng
Do you speak English?
你会说英语吗?
Nǐ huì shuō yīngyǔ ma?
Where is the bathroom?
洗手间在哪里?
Xǐshǒujiān zài nǎlǐ?
How much does this cost?
这个多少钱?
Zhège duōshao qián?
I am lost
我迷路了
Wǒ mílù le
Call the police
叫警察
Jiào jǐngchá
I need a doctor
我需要医生
Wǒ xūyào yīshēng
I want this
我要这个
Wǒ yào zhège
Not spicy
不辣
Bù là
I'm allergic
我过敏
Wǒ guòmǐn
Where is my hotel?
我的酒店在哪里?
Wǒde jiǔdiàn zài nǎlǐ?
Thank you
谢谢
Xièxie
Excuse me
不好意思
Bù hǎoyìsi
I'm vegetarian
我不吃肉
Wǒ bù chī ròu
Can you help me?
你能帮我吗?
Nǐ néng bāng wǒ ma?
Common Problems & Solutions
Problem: VPN not working or very slow
Solutions to try:
- Try different servers (Hong Kong, Japan, Singapore often work better)
- Switch protocols (IKEv2, OpenVPN, WireGuard) in VPN settings
- Use mobile data instead of WiFi - hotels often block VPNs more aggressively
- Try during off-peak hours (early morning or late night)
- Contact VPN customer support for server recommendations
- Have 2-3 backup VPN services ready
Problem: Can't pay with foreign card or mobile payment setup failed
Solutions to try:
- Try different card types (Visa vs Mastercard vs debit vs credit)
- Ensure your card is enabled for international transactions
- Try smaller amounts first (under ¥200 to avoid fees)
- Use cash or find ATM for backup
- Ask if they accept Alipay Tour Pass or international payment methods
- Visit bank branches for help with mobile payment setup
Problem: Lost, confused about location, or transportation issues
Solutions to try:
- Show hotel business card with Chinese address to taxi/Didi driver
- Use translation app camera feature to read street signs
- Find nearest subway station - they have maps and helpful staff
- Ask young people or students - more likely to speak some English
- Use landmarks and take photos to remember your route
- Call your hotel - they can help explain directions to drivers
Problem: Food is too spicy, unfamiliar, or causing stomach issues
Solutions to try:
- Drink milk, eat rice, or have ice cream to cool down spicy food
- Learn "不辣" (bù là) meaning "not spicy" and "一点点辣" (yīdiǎndiǎn là) for "a little spicy"
- Find international restaurants in expat areas or shopping malls
- Ask hotel concierge for mild food recommendations
- Try milder regional cuisines: Cantonese, Shanghainese, or Northeastern
- Bring probiotics and stomach medicine as backup
Problem: Language barrier causing major communication issues
Solutions to try:
- Use Google Translate camera feature for real-time text translation
- Download Pleco dictionary app for offline Chinese translation
- Show pictures or use gestures - most people are patient and helpful
- Write down key phrases in Chinese characters beforehand
- Find younger people, hotel staff, or students who often speak English
- Use drawing or maps to communicate locations and needs
Problem: Feeling overwhelmed or culturally confused
Solutions to try:
- Join expat communities on WeChat, Facebook, or Reddit for support
- Take breaks in familiar environments (international hotels, Western restaurants)
- Connect with other travelers or expats who can share experiences
- Remember that cultural adjustment takes time - be patient with yourself
- Focus on one challenge at a time rather than trying to solve everything
- Celebrate small victories and progress in adapting
💡 General Problem-Solving Strategy
1. Stay calm and be patient
2. Try multiple solutions, not just one
3. Ask for help - Chinese people are generally helpful
4. Use technology (translation apps, maps) to your advantage
5. When in doubt, contact your hotel or local friends
🎯 You're Prepared for Anything!
With these FAQ answers and survival tips, you're ready to handle any situation in China! Remember: most problems have simple solutions, and locals are usually happy to help. Stay curious, be patient, and enjoy your adventure! 加油! (Jiāyóu - You can do it!)